Shipping policy

At Eraya India, every order is handled with extreme care, precision, and priority.
Your outfits are crafted, packed, and shipped with the intention of delivering a seamless luxury experience straight to your doorstep.

Order Processing

Each order undergoes a detailed quality check before dispatch.
Processing time usually takes 1–3 business days, depending on order volume and product type.
Hand-embroidered or premium outfits may require slightly longer due to additional craftsmanship checks.

We will notify you via email or SMS once your order is confirmed and again when it is dispatched.

Shipping Timeline

• Standard Delivery: 4–7 business days within India
• Metro Cities: Faster delivery may occur (3–5 business days)
• Remote Locations: May take additional time depending on courier availability

All delivery timelines are estimates and depend on courier performance, geographical constraints, festive seasons, or unforeseen delays.

Shipping Partners

We work with trusted and reliable courier services to ensure safe and timely delivery.
Our partners are selected for their speed, secure handling, and tracking accuracy.

Shipping Charges

• Prepaid Orders: Eligible for low or zero shipping fees depending on promotions
• Cash on Delivery Orders: A minimal COD charge may apply

Shipping fees (if any) are clearly mentioned at checkout to maintain full transparency.

Order Tracking

Once dispatched, you will receive a tracking link via SMS/Email.
You can track your shipment in real-time until it reaches your doorstep.
If tracking shows any unusual delay, our support team is always available to assist.

Incorrect Address or Failed Delivery

If a delivery attempt fails due to incorrect details, unreachable numbers, or refusal to accept the package, the return shipping and re-dispatch costs may be applicable.
Please double-check your address and contact information while placing the order.

Damaged or Tampered Packages

We prioritize quality, but in case the package arrives damaged or tampered:

• Do not accept the parcel
• Record a clear unboxing video showing the parcel from all sides
• Contact us immediately with the video

This helps us resolve the issue quickly and fairly.

International Shipping

International shipping will soon be available.
Timelines and charges will be updated once active.

Customer Support

For any shipping-related queries, updates, or assistance, you can reach us through:
• Email: helpdeskeraya@gmail.com
• Instagram DM / Website Chat Support

We are always here to ensure your shopping experience remains effortless and satisfying.