Privacy policies

At ERAYA, we value your trust. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase from us. By using our website, you agree to the practices described below.

Information We Collect
We may collect the following information when you interact with our website:

  • Name, email address, phone number, and shipping/billing details
  • Payment information (processed securely through third-party gateways)
  • Device data, IP address, browser type, and usage patterns
  • Any information voluntarily shared by you through forms, chats, or direct communication

How We Use Your Information
Your information helps us provide a seamless and personalised shopping experience. We may use it to:

  • Process and deliver your orders
  • Provide customer support and respond to queries
  • Send order updates, confirmations, and relevant notifications
  • Improve website performance, features, and user experience
  • Offer personalised recommendations, promotions, or marketing communications (with your consent)
  • Prevent fraudulent activity and maintain account security

Sharing of Information
We do not sell or trade your personal information.
However, we may share data with trusted third parties strictly for operational purposes, such as:

  • Courier and delivery partners
  • Payment gateways and banking partners
  • Technical service providers (hosting, analytics, customer support tools)

All such partners are required to handle your data securely and lawfully.

Data Security
We implement appropriate physical, digital, and administrative safeguards to protect your information from unauthorized access, misuse, alteration, or loss.
While we strive for full security, no online platform can guarantee absolute protection.

Cookies & Tracking Technologies
Our website uses cookies and similar tools to:

  • Enhance browsing experience
  • Remember your preferences
  • Analyse website performance and traffic
  • Personalize product recommendations

You may disable cookies through your browser settings, but certain features of the website may not work correctly.

Marketing & Communication
With your consent, we may send:

  • Promotional offers
  • Collection launches
  • Order-related updates
    You may opt out of marketing communications at any time by clicking "unsubscribe" or contacting us directly.

Third-Party Links
Our website may contain links to other websites.
We are not responsible for their privacy practices, content, or security policies.

Your Rights
Depending on applicable laws, you may request to:

  • Access the personal data we hold
  • Update or correct your information
  • Request deletion of your data (unless required for order completion, fraud prevention, or legal purposes)
  • Withdraw consent from marketing communications

To exercise any of these rights, you may contact us through our official support channels.

Data Retention
We retain your data only for as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Comply with legal and tax obligations
  • Maintain business records safely and responsibly

Changes to This Policy
We may update or modify this Privacy Policy occasionally.
Any changes will be reflected on this page, and continued use of the website after updates implies acceptance of the revised policy.

Contact Us
For questions, concerns, or requests regarding privacy or data handling, you may reach us at our registered communication channels.